Frequently Asked Questions

Yes. We answer our phones 24 hours a day, 7 days a week — including nights, weekends, and holidays. Our emergency plumbers typically arrive within 60 to 90 minutes for urgent calls like burst pipes, sewage backups, and no hot water.

Yes. We give you upfront pricing before any work begins, so you know the full cost before we start. There are no hidden fees or surprises on your final bill. Financing is also available for larger repairs and installations.

Yes. The Water Works is fully licensed (CSLB #862309) and insured for both residential and commercial plumbing work. Our technicians are trained, background-checked, and stand behind every job with a written guarantee.

If your water heater is over 10 years old, leaking from the tank, or needing repeated repairs, replacement is usually more cost-effective. Tankless systems last 20+ years and save up to 34% on energy bills.

Signs include unexpectedly high water bills, damp or warm spots on floors, mold or mildew odors, low water pressure, and the sound of running water when nothing is on. If your water meter is spinning when nothing is running, you likely have a leak.

PEX is recommended for most repiping projects — it's flexible, freeze-resistant, quieter, and costs 30 to 50% less than copper. Copper may be preferred for exposed exterior runs or specific code requirements. We assess your home and recommend the best option.

Yes. For lines running under driveways, patios, or landscaping you'd rather not tear up, we use trenchless pipe bursting — pulling a new pipe through the old one with only small access pits at each end.

The most common causes are tree root intrusion through pipe joints, aging clay or cast iron pipes that crack over time, ground shifting, grease buildup, and foreign objects flushed down the drain. Video camera inspection identifies the exact cause.